Virgin Media Community

[Apart]

moved into a property and where their tv was it’s just a Ethernet looking cable and a round cable with a pin. Trying to set up but it doesn’t fit with the wires on the wall. 

I need an engineer to come out and help me install the broadband and tv.

[jpeg1]

Then you'll need to phone in and book one. 

[Adduxi]

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@Apart wrote:

moved into a property and where their tv was it’s just a Ethernet looking cable and a round cable with a pin. Trying to set up but it doesn’t fit with the wires on the wall. 

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Those will be an aerial socket and an ethernet connection for a TV.  Very handy to have as you can connect the TV via the cable and have no wifi issues at least around connecting the TV.

[Paulina_Z]

Hi @Apart,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues installing your TV box at your new property.

I can see that some of our Community Members already advised you to contact our team to discuss this further. Can you tell us if you still need assistance with having this service installed? If so, please come back to us and I'll be able to send you a Private Message to investigate further.

Thank you.