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Self installation kit not delivered

Joining in


I ordered a self installation kit to be delivered on 21st September, which hasn’t been delivered yet.

After multiple calls and delays, they said it will be delivered by 26th September but I haven’t received any tracking number.

Nor do I have the welcome email, CIS document or the account number to keep a proper track of my orders.

I work from home and after struggling for a week, I really hope it gets resolved as soon as possible.


Joining in

I am having the same issue, the delivery date was quoted to be today in the order summary email. I then received a pre contract document but never got an email with a tracking number or a contract, which the order summary email said to expect. Help would be appreciated.

Forum Team
Forum Team

Hey @v4su,

Welcome to the Community Forums and thanks for the post. 

I would like to go about looking into this deeper with you, for me to do so I will need to confirm some information from you in a private message.