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Self installation but NO wall socket

Joining in

So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms..

Someone please help or advise ๐Ÿ˜ฉ 


On our wavelength

It could be that a previous owner has cut the cabling out. Try tracing the cables back to the house from the brown box outside. 

If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted.

I have searched high and low and can't find any cables inside or out so looks like it's a phone call 

Very Insightful Person
Very Insightful Person

Hi @Owenhclark 

You could try calling the pre-installs team on 0800 052 1734 to arrange a tech install.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team (Retired)
Forum Team (Retired)

Hi Owenclark, thanks for posting on our help forums and for joining the VM community.
Welcome on board! ๐Ÿ™‚

Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. ๐Ÿ˜ž

There are cases where we'd need to convert a self-install to a manned one if this socket is missing, the great news is all this can be done 100% free of cost to you. ๐Ÿ™‚

Please, give us an update and let us know where you are with this process since your last post here and if you've called and booked an install visit in?

We're eager to assist with this on our end in case you haven't had time to make arrangements, cheers.

Forum Team

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