Self install

[Sani123]

The light is flashing green the long bottom one but the manual says it should be white? Im a little confused if its working or not 

thanks

[goslow]

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@Sani123 wrote:

The light is flashing green the long bottom one but the manual says it should be white? Im a little confused if its working or not 

thanks

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Refer to page 9 here

https://my.virginmedia.com/content/dam/virgoBrowse/docs/Virgin-TV-V6-QuickStart-Guide-for-New-Custom...

if still not connected after 30 min call the activation number 0800 953 9500

[Sani123]

Yes I have seen that but the wifi sign is solid green and power light is flashing green and the arrows have not turned on at all 

[jbrennand]

If its flashing green its likely not been activated correctly yet. What did they say when you called them? It can take a few hours and they "ocassionally" get backlog delays.

If they say it is activated on you account then you will need a Tech install to trace the fault.

Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install

[goslow]

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@Sani123 wrote:

Yes I have seen that but the wifi sign is solid green and power light is flashing green and the arrows have not turned on at all 

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You may possibly be disconnected somewhere between your home and the street cabinet.

If so you would need a technician visit to connect you by calling the pre-installation and delivery team on 0800 052 1734.

Edit: Crossed with jbrennand

[Sani123]

Yh I just called she said shes activated it and it should be fine in 30 mins so I just got to play the waiting game and if nothing I will call again