Self install

[Ryan_]

Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. I have this exposed cable from last time where the broadband was located.Do I need to book and engineer? 

[Anonymous]

Maybe not. Please share a few photos of what you have. 

[Ryan_]

for some reason it’s not allowing me to upload a picture, but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self installs

[Anonymous]

Difficult to be sure without seeing. Sounds like a normal coax cable. Does it fit the hub? If not are you able to remove it? There are also cheap adapters you can get eg

https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd

https://www.diy.com/departments/slx-f-socket-to-coaxial-plug-adaptor/5028422001936_BQ.prd

[Ryan_]

 This is the image I can get, I tried and bought the adapter but it doesn’t work

[Adduxi]

Have you traced the cable to the outside and see if it's connected to the VM Omnibox on the wall? 

[Steven_L]

Hey @Ryan_,

Welcome back to the community and thanks for taking the time to post.

I have looked into this and can see that you have arranged for a manned install to take place, how did that go and have they managed to get everything installed for you?

Regards,

Steven_L