on 13-06-2022 17:14
Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. I have this exposed cable from last time where the broadband was located.Do I need to book and engineer?
on 13-06-2022 17:37
Maybe not. Please share a few photos of what you have.
on 13-06-2022 17:52
for some reason it’s not allowing me to upload a picture, but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self installs
on 13-06-2022 18:00
Difficult to be sure without seeing. Sounds like a normal coax cable. Does it fit the hub? If not are you able to remove it? There are also cheap adapters you can get eg
on 13-06-2022 22:12
This is the image I can get, I tried and bought the adapter but it doesn’t work
on 14-06-2022 10:33
Have you traced the cable to the outside and see if it's connected to the VM Omnibox on the wall?
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on 16-06-2022 17:13
Welcome back to the community and thanks for taking the time to post.
I have looked into this and can see that you have arranged for a manned install to take place, how did that go and have they managed to get everything installed for you?