I have a quick start tv box to set up and I have no splitter or cable so I can’t connect the broadband and to my tv. I already gad an internet box and have upgraded to a tv box but haven’t received a splitter
I am sorry that the splitter was missed from your self-installation pack. I have located your account for you from your Forum information and have now ordered you one direct; you should get this in the next few days depending on the post!
It'll fit through the letter box with no issue. If you've not had it within 10 working days, please do pop back and let me know.
Thank you for coming back to us, I am sorry to hear the part we sent wasn't correct and you still aren't able to us the TGV services, I have sent a Email to the area field Manager to arrange to drop a slitter plus cable to you so you can start using the service ASAP.