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Dmackman
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Self install - wall sockey

7C6BFD86-6175-4B4D-A055-671AE09ED335.jpeg

 am trying to self install my new broadband, should I have a connector coming out of the bottom of this box as the cable supplied with my new kit won’t work?

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nodrogd
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Re: Self install - wall sockey

Looks like an offset Freeview aerial outlet to me (below), not a Virgin one.

Offset coax aerial outlet.jpg

This is what the newer outlets look like.

New Euro outlet.jpg

Otherwise its one of these.

Virgin coax outletVirgin coax outlet

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Dmackman
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Re: Self install - wall sockey

Thanks, how do I book an Engineer visit to get the correct box installed please?

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-tony-
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Re: Self install - wall sockey

wait here for VM to pick up the thread or ring but if they have sent a hub for self install there has been VM there in the past

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

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Tony
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Martin_N
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Re: Self install - wall sockey

Hi Dmackman,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry for the issues you've had with this. 

 

I have taken a look on our side and can see you have spoken with the team so they have resolved this for you. 

 

Please do let us know if you require any further assistance. 

 

^Martin

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