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Self install, router green WiFi light flashing green power light.

Hi guys, I just signed up the other day for self install and received are kit yesterday.  Now we tried to setup the router as suggested in the instructions and all we’re getting is a green WiFi light and flashing green power light.  I have checked service status and it says broadband problem.   All connections from house to street look ok.  Last time we had coving the bloke joined the street cable to the house with a bright orange box thing.  Now that is sticking up out of the street path which people keep standing on.  Not sure if this has anything to do with it.  Called up virgin and they say the service is active.   

I have 4 children 1 disabled with autism and need the internet ASAP for home schooling.

please help.  


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