Showing results for 
Search instead for 
Did you mean: 

Self install kit delivery.

Joining in

Hi there, 


I have recently signed up for broadband and selected the self install kit for delivery. The delivery date on the email I received was today (9th May) but I do not move into the property until the 12th,


I have had no further confirmation about the delivery of the kit but I am getting slightly worried this will arrive before I actually move in to the property? I have tried ringing the customer service number but I have not been given an account number thus cannot get to speak to anyone 

Thanks - James


Very Insightful Person
Very Insightful Person

Hi @JDalby88 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Forum Team
Forum Team

Hey @JDalby88,

Welcome to the Community Forums and thanks for the post.

Were you able to go about changing the date of delivery since you posted this and managed to have the equipment sorted for the day you move in?

If not let me know and I can look into help you as best as I can.

Cheers. Joe