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Self install kit delivery.

JDalby88
Joining in

on ‎09-05-2023 12:20

Hi there, 

 

I have recently signed up for broadband and selected the self install kit for delivery. The delivery date on the email I received was today (9th May) but I do not move into the property until the 12th,

 

I have had no further confirmation about the delivery of the kit but I am getting slightly worried this will arrive before I actually move in to the property? I have tried ringing the customer service number but I have not been given an account number thus cannot get to speak to anyone 

Thanks - James

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎09-05-2023 14:30

Hi @JDalby88 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Joseph_B
Forum Team
Forum Team

on ‎11-05-2023 14:52

Hey @JDalby88,

Welcome to the Community Forums and thanks for the post.

Were you able to go about changing the date of delivery since you posted this and managed to have the equipment sorted for the day you move in?

If not let me know and I can look into help you as best as I can.

Cheers. Joe

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