Its a good idea to look around & see what you have got, as you would not be offered quickstart unless there are records of a previous installation at the address.
Start outside & look for the incoming cable from the cabinet. This is likely to be a dual cable coming out of the ground & entering a brown or grey box on the wall. Wiring from this will either go straight through the wall or exit the box & go to other locations. It may even be that the internal socket was removed & just a wire left.
If there is no evidence of external wiring then Customer Services need to know this as it makes the re-install job a whole lot bigger than just restoring the internal wiring.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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