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Self install issues

Joining in

Hi I've just move flat and taken my old equipment with me .

Nothing is working and it's activation day today. 

I have the picture attached of what's at the wall but the cable i have doesn't fit into the box on the wall. 


Also do virgin media send out quick start kits only on day of activation? 

20220718_072530 (5).jpg


Very Insightful Person
Very Insightful Person

That is a communal aerial outlet box. Virgin is either seperate from this, or a technician will be required to “route” your feed to one of the two “sat” outlets on that box via the equipment cabinet in the block.

The fittings on quick start are push on, & push over the screw type F connector outlets on the wall boxes.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Very Insightful Person
Very Insightful Person

Your service starts once the hub is activated. If you have further problems trying to connect call the

pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi BrianO7251,

Thank you for your post and welcome to the community. 

I'm very sorry for any issues you've had with setting up your services. 

Have you been able to contact the team regarding the activation of your services?