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Self Installation has not arrived

Joining in

Hi Virgin Media Team,

Hope you are well. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. I am then unable to sign in to my account as I do not have my account information. I am hoping a member of your team can help provide some information on this. 

Thank you


Problem sorter

Hi @Cvaccaro 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received  your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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