Last Monday my free Super Hub 3 arrived for self install. So on Tuesday I set about getting it all swapped over. It doesn't work. As such I've been without internet access or wifi for a week.
I have the Virgin cable into the SH3, and I have the power going in. That's it. According to the lights guide, all lights are off so this shows everything is setup right.
I have turned everything off and on again. Nothing.
I have run the self tests and the system tells me the router is connected but there is an issue with the box. I've phoned Virgin 6 times and each time connected to a foreign country who do not help. Today I was finally connected to a girl in Swansea. She said it was working - but it isn't.
This is not self install and I do not quite know where to go from here. I refuse to ring them again after 2 hours on the phone waiting.
Oh - where does it say I have to do that? Yes - we rang to activate it. Every time I ring the help desk they tell me they are will activate it again. Post edited after speaking to my Son who was helping me.
all lights are off - is that 100% true - if they are indeed all off then it will not work
so lets start again what are the lights showing - the key one is the bottom light
if the base light is lit what colour is it
if you can -
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
ok - so base light is white - thats positive - so back to an earlier question - have you activated the hub - it will not work by just plugging it in - you need to ring the activation line - the details and number should be there in te box that the hub came in
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
if you dont get a UK agent hang up and start again