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PeteC182
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Self Install Kit Received, No socket available

Received new router today. Was advised when buying the plan that all I needed was a quick install Kit as the property we moved into was serviced by Virgin. Did advise the call handler that the current broadband at the property was EE. Was advised this did not matter. 

Now I cannot Install router as there is no socket...

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-tony-
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Alessandro Volta
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Re: Self Install Kit Received, No socket available

if the system allows self install then there has been an install there in the past - but cables and internal boxes may have been removed by previous owners/tenants

but not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

 

____________________

Tony.
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Kain_W
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Re: Self Install Kit Received, No socket available

Hi there PeteC182,

Welcome to the community!

Sorry to hear about your issues finding the socket.

From looking at the account it seems you do have an appointment booked for a technician to install the service for you.

Please let us know how you get on 

Thanks,

Kain
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