Scheduled Maintaincence

[Milambar]

I know there was scheduled maintainence in my area today. So I accept that my connection might be unstable during the day, but its now 9:25pm and my connection STILL keeps dropping dead.

It starts with a gradually increasing latency, until, it drops dead.

I suspect that you have resegmented me onto an oversubscribed CMTS, to free up the good CMTS's for "New" customers. If so, that would be totally unacceptable. I should not have to tolerate degraded service, just so you can give good service to new customers.

So, this is a question, how long will I have to tolerate this degraded service?

[Jodi_S]

Hi Milambar,

Thanks for posting on our community forums. Sorry for any disruption and inconvenience the scheduled maintained on Tuesday.

Can we ask how things have been since Tuesday? I have performed a quick health check from my end, and all looks fine from here.

Please come back to us if you experience any further issues.

Kind regards Jodi.