You should have received correspondence with your new account number which will need registering. This may prove difficult if they haven't completed a move and transfer of your old email/login address to the new account.
VM Staff should pick this up for you, however it may take a few days to a week.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Problem Solved? Click to mark as a Helpful Answer or use Kudos to say thanks for a useful post