So we've had 2 different engineers come to our property and still no WIFI connection, the second engineer was not aware that the first engineer had visited us and reported an issue, we were told that someone would be in touch on that day to advise us ...it's now Monday 4pm and still no word from Virgin....do they simply not care?
As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.
If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 gives the best chance of getting through.
You can also text them on 07533 051809 include account name/number and what the issue is – replies may take a bit longer
Finally, a VM person should pick this thread up as soon as they see it and be able to help in a day or two.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.