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FOSINC
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SHOCKING SERVICE

So we've had 2 different engineers come to our property and still no WIFI connection, the second engineer was not aware that the first engineer had visited us and reported an issue, we were told that someone would be in touch on that day to advise us ...it's now Monday 4pm and still no word from Virgin....do they simply not care?

We've been without wifi for over 3 weeks now.

Even BT was not this bad.

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cfishburn
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Re: SHOCKING SERVICE

Do you have issues with Ethernet as well? Is the modem completely offline? what lights are showing on the router?

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jbrennand
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Re: SHOCKING SERVICE

Have you checked for any “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number – n.b.- the UK call centre is still picking up and calling at 08.00 gives the best chance of getting through.

You can also text them on 07533 051809 include account name/number and what the issue is – replies may take a bit longer

Finally, a VM person should pick this thread up as soon as they see it and be able to help in a day or two.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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FOSINC
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Re: SHOCKING SERVICE

Hi thanks for the reply, but this a new connection....we' have just signed up to Virgin and awaiting to be connected for the first time (apologies for any confusion)

I'm just not getting anywhere with the customer service, they don't seem to be bothered by our situation at all.

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Tudor
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Re: SHOCKING SERVICE

Causes less confusion if you refer to it as ‘broadband connection’ not ‘WiFi connection’.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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FOSINC
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Re: SHOCKING SERVICE

Thanks for the tip.
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