Hi, I've taken delivery of a new v6 box to replace my old tivo box. The v6 is too far away from the hub so trying to setup through WiFi however I keep getting an error code if S102.
I've rang the call centre 4 times today, 25mins on hold call disconnected. 2nd attempt call answered after 45mins, started speaking to an advisor to then be cut off, 3rd attempt a further 20mins again call is disconnected. Now on my 4th attempt and have been on hold for 15mins. This is very poor customer service.
Can anybody advise on the problem? Or do I need to go and purchase an extra long ethernet cable to set the box up???