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McLisa
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S102

Hi,  I've taken delivery of a new v6 box to replace my old tivo box.  The v6 is too far away from the hub so trying to setup through WiFi  however I keep getting an error code if S102.

I've rang the call centre 4 times today, 25mins on hold call disconnected.  2nd attempt call answered after 45mins, started speaking to an advisor to then be cut off, 3rd attempt a further 20mins again call is disconnected. Now on my 4th attempt and have been on hold for 15mins.  This is very poor customer service.

Can anybody advise on the problem? Or do I need to go and purchase an extra long ethernet cable to set the box up??? 

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newapollo
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Re: S102

Hi McLisa,

I'm sorry you are having issues.

It's doing that because the box hasn't been activated yet.

You need to call 0800 953 9500 to activate the box.

You will need the box serial number, and your account number and area code.

Dave

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McLisa
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Re: S102

Thank you.  I doesn't tell you that on the instructions that come with it though!  

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