Hi @Noobynick,
Welcome to our Community Forum! Thank you for your first post, we really appreciate it.
I'm sorry to hear that the lightening has impacted your services to this extent! I was able to locate your account by the details on our Forum, and I can see that you have been in touch with us about this already!
Please keep us updated on how your technician appointment goes, and let us know if you need any further help.
Thanks! 🙂