Virgin Media Community

[Noobynick]

Last night I think lightning blow me router up they no lights on and I swop the fuse too .

Plus it's taking out my TV with the lan cable .

How do I need to ring for a new router ?

Many thank 

Nick

[Tudor]

Phone customer services. If you TV box is also out it could be a VM street box that is causing both errors. To take out both I think your house or very near by would have had to be hit by lightning. 

[LittleMick73]

Hi 150 free from a virgin phone or 0345 454 1111 from any other phone. Regards Micky

[Paulina_Z]

Hi @Noobynick,

Welcome to our Community Forum! Thank you for your first post, we really appreciate it.

I'm sorry to hear that the lightening has impacted your services to this extent! I was able to locate your account by the details on our Forum, and I can see that you have been in touch with us about this already!

Please keep us updated on how your technician appointment goes, and let us know if you need any further help.

Thanks! 🙂