Router wrong place

[Wez2025]

Hi, just moved home and brought my hub with me , all complete 

Only to find out that I put the router in the wrong place for the ethernet cat6 wall socket connection.

Example :

 Room 1 : virgin face plates , 3 cat 6 ethernet sockets all in one 

Room 2  : where router is now installed  with 1 cat6 port next to it 

Room 3 and 4 : have 1cat6 port in each room 

Plugging the router into the living room cat6 does nothing and does not activate any sockets 

Then I realised Room 1 with the 3 sockets  obviously are the main socket to activate the individual ones in other room 

I just paid for an engineer etc and moving so I don't really want to spend money can anyone help here 

Thanks 

[jb66]

You can pay £25 for VM to come out again to relocate the hub, this probably is the best option and is best value.

Alternatively you can buy a gigabit switch and put that in Room 1 to join all the cables up

https://www.amazon.co.uk/TP-Link-TL-SG105S-Ethernet-Lifetime-Warranty/dp/B07HP5TN4S/ref=mp_s_a_1_1_s...

[Posidon]

Virginmedia charge £100 to relocate socket router

[newapollo]

Hi @Wez2025 

You will only be charged £25.

The cost for relocating services/equipment was reduced from £99 to £25 in August 2021.

[Posidon]

Very strange I had engineer visit Tuesday Friday this week he told me it's £100 charge? 

[jem101]

It used to be £99 for a non fault call out. VM reduced it some time ago to £25 regardless of what needs doing.

Probably your engineer never got the memo - also it’s not entirely unheard of for VM employees to not actually know how the company works😉

[newapollo]

@Posidon 

I'm afraid that the engineer has given you incorrect information. They probably haven't been updated with the charges as their job is on the technical and not billing side.