Router not delivered with no communication

[RGowen]

• I had a previous contract with Virgin however that has now ended as I have started a new package at my new address. I received my new contract details however I have had no updates as to when my new router is meant to arrive despite my contract starting today. Any help is appreciated, thanks.

[VM-Jon]

Hi @RGowen 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon