on 16-09-2023 15:27
Hi i am wanting my router moved to another room could you please arrange this for me
on 18-09-2023 00:59
Hi @John2502
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
on 20-09-2023 09:07
Hey John2502, thank you for reaching out and a warm welcome to the community I can help you with this.
There is a one off charge of £25 for this, I will send you a PM now. Cheers
Matt - Forum Team
New around here?