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Router move

John2502
Settling in

on ‎16-09-2023 15:27

Hi i am wanting my router moved to another room could you please arrange this for me

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎18-09-2023 00:59

Hi @John2502 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Matthew_ML
Forum Team
Forum Team

on ‎20-09-2023 09:07

Hey John2502, thank you for reaching out and a  warm welcome to the community I can help you with this.

There is a one off charge of £25 for this, I will send you a PM now. Cheers 

Matt - Forum Team


New around here?

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