Menu
Reply
cjc79
  • 11
  • 0
  • 0
Joining in
247 Views
Message 1 of 4
Flag for a moderator

Router location

Hi...

I have a installation scheduled for next week, property previously had Virgin services until we moved to Sky but am no going back to VM for broadband only, we now need to router to be in a different position, still along the front wall of the property but cable needs to go into the house around 10 feet to one side...will the installation engineer be able to extend/move this and complete this as part of the install?

Thank you

0 Kudos
Reply
Z92
  • 2.59K
  • 208
  • 416
Trouble shooter
233 Views
Message 2 of 4
Flag for a moderator

Re: Router location

Yes but you need to specifically state that you want an engineer visit and not a quick start kit.

There will most likely be a £35 engineer installation fee which is waived for quickstart kits.

 

 

0 Kudos
Reply
cjc79
  • 11
  • 0
  • 0
Joining in
225 Views
Message 3 of 4
Flag for a moderator

Re: Router location

Thank you for your reply...engineer booked so should be ok..

0 Kudos
Reply
Kath_F
  • 31.41K
  • 1.2K
  • 2.5K
Forum Team
Forum Team
151 Views
Message 4 of 4
Flag for a moderator

Re: Router location

Hi cjc79, 

Thanks for your post and it's great to hear you are coming back to Virgin Media. 

I'm also glad you have been able to get the engineer booked in. Make sure you discuss with them where you would like the router to be. They can then look at if it is possible. If for any reason it's not, they can discuss with you an alternative plan. 

Let us know how the visit goes. 

Take care,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply