Virgin Media Community

[cjc79]

Hi...

I have a installation scheduled for next week, property previously had Virgin services until we moved to Sky but am no going back to VM for broadband only, we now need to router to be in a different position, still along the front wall of the property but cable needs to go into the house around 10 feet to one side...will the installation engineer be able to extend/move this and complete this as part of the install?

Thank you

[Z92]

Yes but you need to specifically state that you want an engineer visit and not a quick start kit.

There will most likely be a £35 engineer installation fee which is waived for quickstart kits.

[cjc79]

Thank you for your reply...engineer booked so should be ok..

[Kath_F]

Hi cjc79, 

Thanks for your post and it's great to hear you are coming back to Virgin Media. 

I'm also glad you have been able to get the engineer booked in. Make sure you discuss with them where you would like the router to be. They can then look at if it is possible. If for any reason it's not, they can discuss with you an alternative plan. 

Let us know how the visit goes. 

Take care,