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JJLEAM
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Router/hub delivery

Hi, 

I am just wondering if the router is supposed to be delivered prior to the technician arriving if you are not a quickstart customer?

 

My installation time is the morning after tomorrow (14/05) and still no sign of a router/hub. 

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SCA1972
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Re: Router/hub delivery

Hi @JJLEAM 

If you are having a manned install then the tech will bring the router with them to install on the day.

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Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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JJLEAM
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Re: Router/hub delivery

Thanks for the peace of mind!

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LittleMick73
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Re: Router/hub delivery


@JJLEAM wrote:

Thanks for the peace of mind!


I just don't understand for a new customer like you it's not explained by whoever you spoke to in detail what will happen with your install, why am I not surprised, welcome to Virgin !

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