Hi, I reset my virgin hub 3 router and now I can't connect to the internet (100% packet loss on the ping test). It's displaying a solid yellow and the Hub 3 status overview is saying it's online.
The network diagnostics check says it's fine up until 67% and then puts an exclamation mark by Broadband Service - is it possible to get more into on that test?
Item Status Comments
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
It may be a good idea to carry out a factory reset again on the Hub …
DO NOT DO THIS if the password on the base of the Hub is not legible or missing.
Disconnect all unneeded ethernet cables from the rear of the Hub.
With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
Once the lights are stabilised check your system again.
Primary Downstream Service Flow
Primary Upstream Service Flow
Time Priority Description
Thanks. I did a factory reset - timed exactly to a minute. The issue still persists and also it doesn't look like the software version changed
Does that imply that a factory reset didn't happen? Software version below
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