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Router / Hub hasn’t been sent

So I signed up nearly two weeks ago, I have a technician coming out on the 24th and it seems I’m probably going to have to cancel him. I’m still waiting for a confirmation email about the router being sent to my address. I’ve tried ringing 6-7 times to speak to someone to get nearly two hours in and the phone hangs up. I’ve tried the online text message and that seems to reset after a few hours. I think I want to terminate my contract. Luckily I’m still just within my two week cooling off period, I can’t contact anyone at virgin for help. Any help would be greatly appreciated.

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Re: Router / Hub hasn’t been sent


@ChrisOrrell wrote:

So I signed up nearly two weeks ago, I have a technician coming out on the 24th and it seems I’m probably going to have to cancel him. I’m still waiting for a confirmation email about the router being sent to my address. I’ve tried ringing 6-7 times to speak to someone to get nearly two hours in and the phone hangs up. I’ve tried the online text message and that seems to reset after a few hours. I think I want to terminate my contract. Luckily I’m still just within my two week cooling off period, I can’t contact anyone at virgin for help. Any help would be greatly appreciated.


The engineer would bring the HUB with them for the install.

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Re: Router / Hub hasn’t been sent

and your 14-day cooling off period doesn't start until the service is installed, so even if he doesn't turn up you've still got plenty of time. 

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