Hey @Shatnerbassoon,
Thanks for dropping back and I'm really sorry for the delay to this installation. I can appreciate the frustration this will be causing
The info you have outlined is correct regarding the compensation, as per our Automatic Compensation Scheme, which is generated once the installation is complete.
I may be able to help in getting some further information to you as to what's going on here, as I'm sorry that this has not been communicated effectively. We have very little power to change construction appointments from here, but I can try to shed some light on what's going on.
I'll send you a private message to confirm your account details, so please keep an eye on the purple envelope at the top of the page.
Many thanks,