Ring door bell

[Mcrawf12]

Hi all 

I have seen posts re ring door bell connection issues and have tried all the suggestions on here .

My ring door bell does not connect to virgin media hub 3 so frustrated , no issues with my other provider please could someone help 

[Tudor]

If you have not got pods, go into the settings on your hub and split the SSIDs, so they are named xxx-2 and xxx-5. Then connect the device to the xxx-2 band. Also turn off smart/intelligent WiFi. 

[Mcrawf12]

Hi I've have split these into 2.4 and 5 and renamed then as suggested and turned of intelligent .

Still no luck

[jpeg1]

The Virgin Hubs don't have wonderfully strong WiFi.  Is yours in a clear open place, not tucked behind any obstructions?

[Mcrawf12]

I've had the door bell sitting on top of the hub still no luck .

I was wondering if the doorbell can be manually configured to the router? 

[jpeg1]

Well done, that was my next suggestion to try!   I assume you've tried resetting the bell by removing its battery. I think you might get better answers to the manual setting on the Ring support site.

[Mcrawf12]

Yes I've tried removing the battery and fully charging it. It just seems to be a problem connecting to virgin , why are they different to every other supplier ?

[jpeg1]

Google will find several threads that might help, like this one

https://community.ring.com/t/ring-video-doorbell-compatibility-with-virgin-media-hub2/74515

[Ayisha_B]

Hi @Mcrawf12,

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're having some connection issues with your ring doorbell. 

Are you having any issues with any other devices and could you confirm if you have tried resetting the doorbell?

[legacy1]

If you really want that ring door bell to work get your own wifi router with 1Gb ports and put the hub in modem mode.