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SohailVM
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Returns Pack not received despite several requests

I left Virgin Media at the end of July. Since then have requested several times to get a returns pack to return the Hub3 and TiVo box. 

The returns pack doesn't arrive but I keep getting reminders that I will get charged for the kit, if I don't return it. 

If someone from the Virgin Media team sees this, can you please help me get a CollectPlus label and I can just box it and send it back, to get this to closure. 

Also, if community members know of any other way to solve this, please help.

Thanks 

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Corey_C
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Message 2 of 6
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Re: Returns Pack not received despite several requests

Thanks for your post and for reaching out to the Community Forums, SohailVM.

 

Sorry that you have not received the packaging. We can get one ordered for you online here: virg.in/EQreturn

 

Cheers,

Corey C

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Jonny-M
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Message 3 of 6
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Re: Returns Pack not received despite several requests

That's a link to return Virgin Mobile products.

This is the correct link, but I assume that this form has already been filled in multiple times without any success, hence the request being made here.

Corey_C
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Re: Returns Pack not received despite several requests

Apologies for posting the mobile link.

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SohailVM
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Message 5 of 6
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Re: Returns Pack not received despite several requests

Thanks. I had already put in a request using this link - twice, but nothing arrived.

Is it possible to just get a collect plus label and I can pack and send. 

Appreciate your help. 

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Lisa_CC
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Re: Returns Pack not received despite several requests

Hi SohailVM,

 

I'm going to send you a Private Message so I can take a look at your details and see if we can get the package resent to you. Please reply back to it so I can help.

 

Thanks,

 

Lisa

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