on 07-06-2022 10:35
I made a previous post, https://community.virginmedia.com/t5/Virgin-TV-360/Virgin-TV-360-box-coaxial-cable-requirement/m-p/5... and believed the issue to be resolved after repeated phone calls with VM customer service.
I received an email last night detailing a scheduled delivery today for the 360 box and new super hub despite me cancelling the upgrade on Thursday. I suspect the Jubilee weekend let this creep through.
Can anyone please advise on the best course of action to resolve this as I'd prefer not to go through customer services as I feel I'm going in circles with them with empty assurances.
on 09-06-2022 10:44
Good Morning @elangont, and I'm sorry to hear of this poor experience, after cancelling the services with us.
Can you please advise me if we have issued you with the equipment since your post?