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Returning equipment

Joining in

Dear Virgin Media,

I have recieved an email from asking me to book a date for my equipment to be returned. There is a link on the email which opens  

Can you confirm that this is a genuine email from Virgin Media?

How do I package the equipment?

What exactly do I need to return?

Will I have a receipt to proof I return the equipment when it is collected?

Many thanks.


Forum Team
Forum Team

Hi @jpstuff,

Thank you for your post and welcome to our community forums. We're here to help.

I can confirm that is a genuine email address that will make contact to help arrange and set up the return of equipment. Is the email asking for you to return the equipment, or to set up collection?


Zach - Forum Team
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Joining in

Thankz Zach.

The email is to set up a collection.

Will I recieve a reciept to prove the collection has been accepted?

Thanks again.

Forum Team (Retired)
Forum Team (Retired)

Hey jpstuff, thanks for this reply and for confirming it's about arranging a collection with our staff.

We do not send a confirmation for this straight away, however you'll receive SMS notifications a bit before we send someone out to collect this so you can confirm the appointment there.

We also give you the option to change the collection address in the event we got this wrong/not updated on the same text message.

You can get more info on our returns and what equipment we require back on this link here.

Please, let us know if this helps and if you have more questions or concerns. 

Forum Team

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