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DudleyBrooke
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Returning Kit

I have upgraded my account to a V4 modem etc. And I am supposed to return my equipment via collectplus.  I live alone, I have a lung condition, and I'm not very strong. I don't drive anymore because of same.  Is there any other way to return the kit?

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Adduxi
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Re: Returning Kit

If you wait here a day or two a VM Mod will be along to advise.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Martin_N
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Re: Returning Kit

Hi DudleyBrooke,

Thank you for your post. If you have received new equipment we would normally request the old equipment returned. 

Can you confirm what equipment you had prior to this new device?

Was it the Hub 3 or an older one?

^Martin

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DudleyBrooke
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Re: Returning Kit

It was a hub3 and the TV box.

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Travis_M
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Re: Returning Kit

Hi @DudleyBrooke

 

Thanks for the reply.

 

I'm going to drop you a private message now, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



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