Showing results for 
Search instead for 
Did you mean: 

Return of equipment

Joining in


We have waited for over a month now for the box / packaging we should return the equipment as we’re leaving virgin. We were warned that we would be charged £75 if we did not do this. Please can we have the packaging? It is a router and cable tv connection.

Thank you 


Very Insightful Person
Very Insightful Person

Hi @AC1400 

There are links on the following page so you can either request packaging to return yuor equipment (you can even have it sent to a different address) or to print out your own label. 

The following links will help you find your nearest Collect Plus store 

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali