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Return of Equipment

Hi,

I have returned my broadband equipment in store. However, I was still charged the 40 pound fee.

I tried calling the Virgin Media but they have not been helpful.

I also used Resolver (and sent Virgin Media the in-store return receipt) but have not heard back from them for 4-5 months. 

What should I do now?

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Re: Return of Equipment

Hi Tan1278, 

 

Welcome to our forums I hope you enjoy our community and thank you for your post.

I am sorry about this. I would need to get some more information on this form you so I will pop you over a private message. Keep an eye out for the purple envelope.

 

Thanks,

Zoie

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