on 07-10-2023 12:46
Hi, I’ve recently moved into a new flat and requested a home move with virgin. My address does not show up on their postcode checker but it does on the Royal Mail one. I’ve called and had no help, how do I get my address changed to a residential one asap as WiFi is needed to work from home
on 07-10-2023 15:55
Try the Pre-installation and delivery team on 0800 052 1734 and see if they can help.
on 09-10-2023 16:33
Hi there @YMimz
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your house move, and a big thank you jbrennand for their help and advise so far.
Have you been able to speak to our preinstalls team?