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Residential address is registered as a business address

Joining in

Hi, I’ve recently moved into a new flat and requested a home move with virgin. My address does not show up on their postcode checker but it does on the Royal Mail one. I’ve called and had no help, how do I get my address changed to a residential one asap as WiFi is needed to work from home


Very Insightful Person
Very Insightful Person

Try the Pre-installation and delivery team on 0800 052 1734 and see if they can help.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi there @YMimz 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your house move, and a big thank you jbrennand for their help and advise so far. 

Have you been able to speak to our preinstalls team?