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Rescheduling an engineer

Joining in

Hello. Virgin wanted me to have an engineer for the phone line to change from normal phone line to the newer way virgin scheduled an engineer for this Thursday however wondering how I can reschedule it as I've got cadent gas doing extensive road works on my street, on my property and the area due to changing gas pipes.

Can you let me know how to reschedule before Thursday please? 



Forum Team
Forum Team

Hi grumpyold, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're needing to reschedule your engineer visit. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊


Forum Team

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