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Pttrial
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Rerouting external cable

We are having some garden landscaping done and the Virgin cable is only buried a few inches deep. We need it tone deeper to accommodate the design. Can you help?

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DJ_Shadow1966
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Re: Rerouting external cable

Hello

Currently Virginmedia are not doing non-essential works until restrictions are lifted further, and for any changes to the cable there will be a non fault charge of £99.

https://www.virginmedia.com/help/coronavirus-update

Regards Mike

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Travis_M
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Re: Rerouting external cable

Hi @Pttrial

 

As previously advised by the very helpful @DJ_Shadow1966 our engineers aren't carrying out non-essential works at the minute so we wouldn't be able to get a tech out until the restrictions have eased further. This type of work is also liable for a £99 tech call out charge.

 

Regards

Travis_M
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