Require Dongle - Delayed installation

[Tommy528]

I have been having a nightmarish time trying to get Virgin Media installed in my new house after moving. Notified Virgin Media about moving around 2 weeks before the date, promised a date, received a messaged 2 days before saying there are construction issues and can't turn up. I have already been without internet for nearly a week now.

I requested dongle a week before the move as 2 people from my home work from home. The moving team transferred me to the main switchboard then from there my call reached sales team somehow who tried to sell it to me for £40.

I'm again on phone today trying to request the dongle. The operator talks about automatic compensation scheme, but for dongle, they said there is a request on the system but can't tell when we might receive.

This is really frustrating. If Virgin Media can't provide a dongle, I might have to think about leaving as I need internet to work.

[Tudor]

When you say “dongle” what piece of equipment are you referring to? VM do not supply and piece of equipment that they refer to as a “dongle”. If you talk to the phone agents they will not have a clue what you are talking about.

[Roger_Gooner]

If you are waiting for broadband a temporary solution is a MiFi router and a 4G data-only SIM card which creates a WiFi hotspot for your mobile devices. What VM is selling is a such a router, a Huawei E5576-320. It looks OK but as it outputs only 2.4GHz you can find better ones on the market.