Request a longer coax cable

[yozzer1980]

I am a new user for VM. I got my hub4 kit just before Christmas but found the coax cable is too short metre is too short. Can I ask VM to supply a longer coax cable, or how do I arrange for a tech visit? 

[Tudor · Accepted solution]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[dazlicous]

I just bought one on eBay when I needed one few years back

[Tudor]

Non VM cables can introduce noise into the network and affect everyone on the same street box. It then affects a lot of people and is extremely difficult for technicians to find the cause.

[Ayisha_B]

Hi 👋 @yozzer1980,

A warm welcome to our Community Forums and thanks for your post. Great to have you on board with us.😊

I am sorry the coax cable that you were supplied is too short.  

We do not provide additional coaxial cables but if you wish to relocate your installation, then we can arrange this via a technician visit at a fee for £25. 

I've also just checked this and you can purchase your own if you wish.

Any issues, let me know.