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sl1m_tc
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Repull work with a mover requested on 25th March 2022

Hi there,

I requested a mover date on 25th March and was told I will be all set up for the installation on 17th May. The repull work to the house would have been completed. An engineer arrived on 17th May and I was his fourth victim that nothing had been done. He said he escalated to his manager but again no communication from anyone. Within 53 days noting had been done apart from ending internet connection on 15th May 2022 at my old house.

I was told by Kate in the preinstall team there be visiting today with a phone call two hours prior to their arrival. Today I am still waiting (13:12 24th May 2022). 

If someone could look into this for me, please?

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Matthew_ML
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Re: Repull work with a mover requested on 25th March 2022

Hey sl1m_tc, thank you for reaching out today and for your post. I am so sorry to hear you've been waiting a long time for installation. 

I would like to look into this in more detail for you. I am going to send you a PM please look out for the purple envelope. Thanks 

Matt - Forum Team


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