Showing results forΒ 
Search instead forΒ 
Did you mean:Β 

Report Collapsing Manhole?

On our wavelength

Hi all.

Not sure where to put this so apologies if this is in the wrong place.

Firstly, I don't have a problem with my services. Everything is running ok so I don't want to report a fault for myself. The problem is the hole in the road where the Virgin equipment is located.

For the past 6 months or so we've had a water leak in the road about 20 yards 'upstream' from the Virgin manhole and the water has been flowing along the Virgin ducts and out of the manhole. It's been reported to South Eastern Water for months so they are aware of it but have choosen not to repair it yet.

The problem is the water from the leak has now started to cause the road around the manhole to break up. The manhole is now loose - not just the cap but the surround as well - and it appears to be sinking in one corner.

If I was Virgin I'd get someone to come take a look pretty quickly before it collapses completely (then I'd sue South Eastern Water for negligence!).

(Word of advice for everyone - don't type collapsing manhole into Google - you won't get the resuts you were expecting! 😱)




You can report at link below, if you wish

by providing the required info and, ideally, a photo.

On our wavelength

Ok, ta. I've posted on that link as well. Thank you.

Hi @ccw179,

Welcome back to our Community Forums and thanks for bringing this to our attention.

If you have already raised this via the link provided, we'll use the information you provide to report the issue to the necessary maintenance team in your area.

Many thanks πŸ™‚


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

On our wavelength

Hi. I think this is being dealt with now as we had both Virginmedia and local council workmen looking at it yesterday. Thank you.

Hi @ccw179

Glad to hear this is being investigated now. Thank you for letting us know. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 


Here to help πŸ™‚
Virgin Media Forums Agent