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SAJA
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Replacing Super Hub router

I have an old superhub router, never been changed.  How do I get it replaced without incurring the £49.99 activation charge which I think is excessive since I have been a loyal customer.

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legacy1
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Alessandro Volta
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Re: Replacing Super Hub router

I you have a super hub 2 in router mode best not to upgrade.

If its a super hub 1 in router mode that you should get a new one for free.

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SAJA
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Re: Replacing Super Hub router

I have a super hub 1 but think the 49.99 activation fee a bit steep

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stabilo00
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Re: Replacing Super Hub router

Unplug it while you ring it in as faulty.
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jbrennand
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Re: Replacing Super Hub router

See my reply in message 7 of this thread to this similar issue.

https://community.virginmedia.com/t5/Networking-and-WiFi/Free-upgrade-to-Hub-3/m-p/4715961#M404848

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Laurie_C
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Re: Replacing Super Hub router

Hi SAJA,

 

Thanks for getting in touch and welcome to the Community Forum! I'm sorry that you've had some problems upgrading your Hub.

 

I'd be more than happy to look into this for you. I'll just need to confirm some details via Private Message, please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
Forum Team
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