BLUF While an engineer has been booked (free of charge by the call centre), I would like to understand if one is required (i.e the stuff can be posted) or if one is required, this information can be passed on.
Ive upgraded to the ultimate oomph 1Gig package as an existing customer and been sent a self install kit to replace my existing set up.
Downstairs
Virgin old style box with mains plug and thick coax coming out into a splitter. The splitter goes to the Hub 3 router (via a 4db filter) and the V6 box. Distance approx 2 metres.
Upstairs
One v6 box. The engineer on original install used an old sky cable and conected this outside (looks to be via a simple connector). This is hard wired into the sealed external box. Distance approx 9 metres.
The call centre asked if everything was within 15 metres of the wall socket which it is.
What I have been sent
2 x 360 boxes plus remotes and power supplies
1 x 15m cable with isolator for wall socket
1x 3m cable with isolator for wall socket
1 x hub 4 with power supply
3 x 3m cat 6 utp ethernet cable
1 x hdmi 2.0
1 x spanner
The problem
I understand and was advised by the call centre all cables need replacing. This causes the following issues:
1) I have no new cables past the splitter. The call centre advised I can use the existing splitter but recommended the cables be replaced.
2) I cant replace the cable for upstairs as its hard wired into the external box and it uses an old sky cable. There is no Virgin box I can plug it in to.
Where I need advice
Can I use the exising coax past the splitter and replace the cable from the wall socket to the splitter.
Can I use the current set up going upstairs or does this need replacement. If it needs replacement and an internal box should have been fitted, this was an incorrect installation.
If downstairs needs a new splitter/broadband cable im happy for this to be sent to me in the post assuming it will arrive before Friday.
Any advice is much appreciated. I will upload some images later as they exceed the allowance.