Virgin Media Community

[Lottiedove]

Hello,

I’ve just inspected my WiFi box as my internet is down and the black power cable is damaged and sparking. How do I go about ordering a new one? 

thanks! 

[Tom_W1]

Hi @Lottiedove, thanks for your post although I'm sorry to hear of your concerns raised.

I'll need to send you a PM to discuss things further and get this resolved for you.

Please expect this PM to arrive shortly and respond when you can!

Many thanks