Replacement outside brown box cover

[Ashtons2]

The cover off my brown box has blown off and needs replacing. I’ve contacted Virgin Media and have been told that this will come with a charge. Is this true? 

[Tudor]

Usual offshore customer services reply. Unless you caused the damage yourself there should be no charge.

[Ashleigh_C]

Hi there @Ashtons2

Thank you so much for your first post and welcome to the community forums, it's so great to have you here! 

I'm so sorry to hear that your Omnibox cover has been damaged! Are you still in need of an appointment to replace this? 

If so can you post a photo of the box in question so we can make sure we arrange the correct appointment.

Thank you. 

[Ashtons2]

 

[Ashtons2]

Hi @Ashleigh_C i’ve posted a picture, hope you can help?

[John_GS]

Hi @Ashtons2

Thanks for coming back to us. I shall send you a PM to book this in tech visit 🙂

Best,

[John_GS · Accepted solution]

Hi @Ashtons2

Thanks for joining me on PM. Just to update the thread, the engineer visit has been booked in.

Let us know how it goes or if you need anything further.

Best,

[Ashtons2]

Many thanks @John_GS much appreciated

[dballantyne1]

I have the same problem, how do I contact you to get it replaced?

[David_Bn]

Good Evening @dballantyne1, thanks for your post.

Check out the purple envelope in the top right hand corner, and I'll have this arranged for you.

Kindest regards,

David_Bn