Virgin Media Community

[Patcleary]

Hi I’m hoping to order a new power cable for my hub?! Managed to break the old one! 

[Andrew-G · Accepted solution]

Which bit?  If it's the mains lead that ends in a figure of 8 connector (properly termed an IEC C7 connector) then your quickest fix is to buy one online for between three and five quid, they are an international standards so there's no risk in buying your own.  

If it's the PSU and captive cable, then probably best to phone in for the quickest response - there may be a £25 non-fault call out charge if you bust it.

[David_Bn]

Good Morning @Patcleary, thanks for your post on our Community Forums, and a very warm welcome to you!

Can you please confirm if you've been able to follow the advice from @Andrew-G, or if you need any further assistance from us?

Kindest regards,

David_Bn