Virgin Media Community

[ccwilson]

The cover for the external brown box has come off and blown away.

Is it possible to get a replacement?

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Vikki_M]

Hi @ccwilson

Thank you for your post and welcome to our community. 

I am sorry to hear the external box has been damaged in the bad weather.

I can arrange an engineer to come out and resolve that for you.

I will send you a private message so we can arrange that securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.

[robjms23]

Hi Vikki,

I have had the same problem, I called up and was told a technician would come in 48 hours but that was a month ago.

[gnome]

The plastic cover of my daughters installation has also blown away and is 20 ft up a wall, so it would be nice if we could get it covered before it rusts any more.

[Ayisha_B]

Hi @robjms23,

A warm welcome to our Community Forums and thanks for your post.

I'm so sorry to hear your OmniBox is also damaged and your visit did not go ahead.

I'd love to help with this so will pop you a PM now so we can confirm some details and get another appointment booked 🙂

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Hope to hear from you soon!

[Ayisha_B]

Hi @gnome,

Welcome back to our Community Forums and thanks for posting!

I'm sorry to hear your daughter's external cover has been blown away by the wind.

I'm more than happy to get one of our technicians to come out and have this repaired 🙂

Will pop you a PM now so we can confirm the details and get a visit arranged for your daughter.

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Speak soon!

[Ayisha_B]

Glad I was able to assist via PM @robjms23

Please do let me know how the visit goes. 

Thank you

[Kanehe]

It looks like my external box has been tampered with or damaged by weather. The brown cover is completely missing and the wires/connections exposed to the elements.

I've tried calling Virgin media to arrange a technician to come and replace but there is no option to arrange that, only a text message which gets you nowhere.

Could I please arrange for someone to come out to fix the fitting and replace the box??

Thanks very much 

[Adri_G]

Hey Kanehe, thanks so much for posting on our help forums for the first time! A warm welcome to our community.

We're sorry to hear of the damaged brown box and that you haven't received some help, we'd love to assist with this.

I will send you a PM here shortly to arrange this.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.