Menu
Reply
Ciad01
  • 2
  • 0
  • 0
Joining in
149 Views
Message 1 of 5
Flag for a moderator

Replacement external box

Hello, 

How do I request a replacement external brown box please? 
Mine has been broken for some time and wires are exposed. 

Many thanks

 

0 Kudos
Reply
LittleMick73
  • 4.94K
  • 513
  • 841
Superstar
141 Views
Message 2 of 5
Flag for a moderator

Re: Replacement external box

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV faults route.Regards Micky
0 Kudos
Reply
Ciad01
  • 2
  • 0
  • 0
Joining in
126 Views
Message 3 of 5
Flag for a moderator

Re: Replacement external box

Thanks for your advice.

Unfortunately I spoke to someone who wasn’t very helpful and just said that there is nothing they can do about it. 

I might try again and hopefully get a more helpful person. 

0 Kudos
Reply
Zoie_P
  • 2.53K
  • 123
  • 203
Forum Team
Forum Team
74 Views
Message 4 of 5
Flag for a moderator

Re: Replacement external box

Hi there Ciad01, 

Thanks for your post and welcome to our forums 🙂
I am sorry to hear your Omnibox has lost its cover and you have some exposed wires, I can get a tech booked to come and replace this.

Keep an eye out for the purple envelope and I will pop you over a message 

Zoie 

0 Kudos
Reply
Zoie_P
  • 2.53K
  • 123
  • 203
Forum Team
Forum Team
58 Views
Message 5 of 5
Flag for a moderator

Re: Replacement external box

Thanks for messaging with me Ciad01,

It is all booked in to be replaced please keep us posted on this 

Zoie

0 Kudos
Reply