Virgin Media Community

[Ciad01]

Hello, 

How do I request a replacement external brown box please? 
Mine has been broken for some time and wires are exposed. 

Many thanks

[LittleMick73]

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV faults route.Regards Micky

[Ciad01]

Thanks for your advice.

Unfortunately I spoke to someone who wasn’t very helpful and just said that there is nothing they can do about it. 

I might try again and hopefully get a more helpful person. 

[Zoie_P]

Hi there Ciad01, 

Thanks for your post and welcome to our forums 🙂
I am sorry to hear your Omnibox has lost its cover and you have some exposed wires, I can get a tech booked to come and replace this.

Keep an eye out for the purple envelope and I will pop you over a message 

Zoie 

[Zoie_P]

Thanks for messaging with me Ciad01,

It is all booked in to be replaced please keep us posted on this 

Zoie