on 15-04-2023 20:37
Hello,
I need a replacement coaxial cable as mine has broken. The wire is loose and I’ve lost connection. Can someone from VM help please? I have only been a customer for a couple of months, and haven’t moved the router since installation so am pretty disappointed with the quality of the cabling.
Thanks.
on 15-04-2023 22:58
You'll need to call customer service and report it as a fault.
on 16-04-2023 01:41
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 18-04-2023 10:28
Hi there @Customer31
Thank you so much for your post and welcome to the forums, it's great to have you back.
I am so sorry that you have faced this issue with your services, can I ask if you have been able to speak to us since your last post per jpeg1 and Tudor's advise?