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Replacement coaxial cable

Customer31
Joining in

on ‎15-04-2023 20:37

Hello, 

I need a replacement coaxial cable as mine has broken. The wire is loose and I’ve lost connection. Can someone from VM help please? I have only been a customer for a couple of months, and haven’t moved the router since installation so am pretty disappointed with the quality of the cabling.

Thanks.

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3 REPLIES 3

jpeg1
Alessandro Volta

on ‎15-04-2023 22:58

You'll need to call customer service and report it as a fault. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Tudor
Very Insightful Person
Very Insightful Person
In response to jpeg1

on ‎16-04-2023 01:41

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Ashleigh_C
Forum Team
Forum Team

on ‎18-04-2023 10:28

Hi there @Customer31 

 

Thank you so much for your post and welcome to the forums, it's great to have you back. 

 

I am so sorry that you have faced this issue with your services, can I ask if you have been able to speak to us since your last post per jpeg1 and Tudor's advise? 

 

 

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