on 03-11-2021 09:25
Hey dog has chewed the cable thats connected to the virgin wall plus to the back of my router. I cant seem to find what the name of the cable actually is but i think its coaxial or isolator?
I'm needing a replacement cable and virgin media have told me to go out and buy one in any shop but i thought this wasnt right? would like some assistance please.
cheers simon
on 03-11-2021 10:18
That was entirely wrong advice. The replacement cable must come from VM, either by post or being fitted by a visiting technician. Hopefully a staff member will see this and arrange something
on 03-11-2021 11:51
on 03-11-2021 14:43
Yeah was weird because I was reading up that it needs to be a legit cable etc.
Anyone from VM can message me?
on 03-11-2021 15:47
on 05-11-2021 19:40
Hello @Simbo567,
Welcome to the community page, thanks for posting on here.
I am sorry for the advice given for this, It would be a charge of £25 for us to come out and replace this. If you are happy with this let me know and we can speak in private to arrange this.
Many thanks,
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on 17-01-2022 14:43
Hi,
I'm currently having the same issue, my Coaxial cable was damaged and has left me with no internet at all. I called the support team and was advised that Virgin does not replace these cables and I would need to do it myself.
Can I have some assistance from a mod as it's clearly in contradiction to the information on this question and I'm currently without internet.
Thanks,
Chris
on 17-01-2022 14:54
@chris_b1987 wrote:Hi,
I'm currently having the same issue, my Coaxial cable was damaged and has left me with no internet at all. I called the support team and was advised that Virgin does not replace these cables and I would need to do it myself.
Can I have some assistance from a mod as it's clearly in contradiction to the information on this question and I'm currently without internet.
Thanks,
Chris
ahhh the rubbish that is CS - you could try this
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
will flag your post to VM who will sort something if you cannot get any sense out of retentions
on 17-01-2022 14:57
Hi @chris_b1987
Thanks for posting on our community forum!
I'll drop you a PM now, please keep an eye on your inbox.
Regards
on 09-11-2022 12:40
Just to say, that I wasn't aware that VM use their own standard cable. I've been using a cable I made myself from part from Screwfix & B&Q. I'm in I.T. and the cable I made has been great. No connection issues or loss in signal. Been using it for years and speed tests also proven this.
Not sure why you would need one from VM.